Frequently Asked Questions
The diaspora has heard it all before. Here's the truth.
How quickly do you respond?
We confirm every request within 30 minutes during business hours (8AM–8PM JA time). After-hours requests are confirmed first thing the next morning.
What if I need something not on your service list?
Tell us anyway. If it exists in Jamaica, we can almost certainly coordinate it. Our 'Other' category is exactly for this.
How do I know it actually got done?
Every completed request includes a Proof of Work report: photos with timestamps, GPS coordinates where relevant, scanned documents, and receipts. You confirm before we close the case.
What happens if something goes wrong?
We own it. You don't pay for work that wasn't completed or doesn't meet your expectations. We re-do or refund — no arguments.
Can I talk to a real person?
Yes. Every request gets a dedicated concierge reachable via WhatsApp. You're never talking to a bot when it matters.
Is my payment secure?
Yes. Funds are held in escrow until you confirm the work is done. We use Stripe (USD/GBP/CAD) and WiPay (JMD) — both PCI-compliant.
Ready to get it done?
Your first request is always free. No credit card. Just results.
Submit Your First Request — Free