Refund Policy

Last updated: August 2026

Full Refund

You are entitled to a full refund if HelpDesk Jamaica is unable to fulfill your service request and no service has commenced. Refunds are processed within 5–7 business days.

Partial Refund

If service has commenced but cannot be completed due to circumstances outside of the client's control, a partial refund may be issued for the uncompleted portion. The assessment will be made on a case-by-case basis.

No Refund Situations

No refund will be issued where: (1) the service was completed as described in the quote; (2) failure to complete was caused by incomplete or inaccurate information provided by the client; (3) the client changed their mind after service commenced.

Government & Third-Party Fees

Government agency fees, third-party provider fees, and transportation costs that have already been disbursed on behalf of the client are non-refundable.

How to Request a Refund

Contact us at hello@helpdeskja.com or via WhatsApp (+1 (658) 218-2282) with your request reference number and reason. We aim to respond within 24 hours.