Privacy Policy

Last updated: August 2026

Information We Collect

We collect information you provide when submitting a request: name, email, phone/WhatsApp, country, and the details of your service request. We do not collect payment card details directly — payments are processed through secure third-party processors.

How We Use Your Information

Your information is used solely to fulfill your service request, communicate status updates, and send your quote. We may contact you about related services only if you have opted in or explicitly made a repeat inquiry.

Information Sharing

We share your information only with verified providers and agents directly required to fulfill your specific request. We never sell your personal data to third parties or use it for advertising without your explicit consent.

Data Security

We use industry-standard encryption for all data in transit and at rest. Access to client data is strictly limited to staff directly handling your request.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond within 30 days.

Communications

By submitting a request, you consent to receiving status updates via the contact method you provided (email or WhatsApp). You may opt out at any time.

Contact

For any privacy-related questions, contact us at hello@helpdeskja.com or via WhatsApp: +1 (658) 218-2282.