Terms of Service

1. Service Model

HelpDesk Jamaica operates as a professional concierge service for the Jamaican diaspora. We operate on a Pay As You Go model — you pay a quote that includes the underlying service cost plus our concierge fee. No payment is required until you approve a quote.

2. Concierge Fee

Our concierge fee is added on top of any underlying service costs (government fees, third-party providers, transportation, etc.). The fee percentage varies by service type and complexity. Every quote will show a clear line-item breakdown before you pay.

3. Payment & Refunds

Payment is required after quote approval and before service commencement. Refunds are available if we are unable to complete the service. Partial refunds may apply where service was partially delivered. See our Refund Policy for full details.

4. Client Responsibilities

You are responsible for providing accurate information in your request. HelpDesk Jamaica is not liable for delays or failures caused by incomplete or incorrect information. You authorize us to act on your behalf for the scope of the submitted request.

5. Liability

HelpDesk Jamaica is not responsible for delays caused by government agencies, third-party providers, or circumstances outside our control. Our liability is limited to the concierge fee paid. We are not liable for consequential or indirect damages.

6. Privacy

We collect only the information necessary to fulfill your request. Your information is never sold to third parties. See our Privacy Policy for full details.

7. Governing Law

These terms are governed by the laws of Jamaica.

Questions about these terms? Contact us or WhatsApp us directly.